Category: Patient Revenue Cycle

A dental procedure may qualify as an eligible medical expense, but that does not guarantee an HSA or FSA card will be authorized at checkout. Merchant coding, plan rules, available account balance, substantiation requirements, timing, and the mix of eligible and ineligible services can all affect the transaction. That distinction...

A dental practice may know the procedure fee, deductible information, and estimated insurance benefit before treatment, but the final patient responsibility usually is not known until the claim is adjudicated. That creates a temporary gap between what the practice collects and what the patient ultimately owes. For many offices, collecting...